Terms & Conditions: Andaz Capital Gate Abu Dhabi - a concept by Hyatt
Rates quoted will be charged to the Guest by the Andaz-Hyatt Capital Gate Hotel Abu Dhabi. BTC Group is the intermediary for the hotel reservations at the Andaz-Hyatt hotel, only the Andaz-Hyatt Capital Gate Hotel conditions apply and prevail the BTC Group conditions
ROOM RATES – 21 - 27 November – 2021
Andaz Capital Gate Abu Dhabi hotel is pleased to confirm the following special rates to Guest:
Room Type Single Rate (1 person) Double Rate (2 persons)
Standard Room, Run of the House AED 900 AED 965
All the prices quoted below and above are inclusive of all applicable service charges, local fees, taxes, 5% VAT on basic rate and service charge. Any changes on taxes will be automatically applied without prior notice.
IN CASE THE ABOVE DATES CLASH WITH THE FORMULA 1 2021, THE RATES WILL CHANGE AND WE WILL BE DELIGHTED TO SEND YOU A REVISED QUOATATION
Should the above number of rooms or length of stay alter, this will impact on the rates offered. The rates might change and we would be delighted to provide a revised quotation
Guests will cover their own charges for bed and breakfast including taxes and any extras.
Room type will be a mix between King and Twin based on availability (Hotel’s decision).
Complimentary in-room internet
Breakfast at our signature restaurant
Complimentary bottled water within your hotel guest room
Access to our state-of-the art fitness centre and outdoor pool
Complimentary access to Rayana Spa (additional charges apply for treatments)
CHECK-IN / CHECK-OUT
Check-in time: 1500 hours Check-out time: 1200 noon
Hotel will endeavour to provide rooms fully serviced for the arrival of all guests. However, this cannot be guaranteed until 1500 hours on the day of arrival
Early check-in and late check-out are subject to availability and incur an additional charge as follows:
Up to 0900 hours: 100% of confirmed Guest rate
After 0900 hours: 50% of confirmed Guest rate
Until 1800 hours: 50% of confirmed Guest rate
After 1800 hours: 100% of confirmed Guest rate
Breakfast is included in the above mentioned rates, served at our signature restaurant only. Breakfast enjoyed in other outlets or via Room Service will incur additional charges
Our signature restaurant also provides a la carte dining during the following hours:
Breakfast: 0700 hours – 1030 hours
Lunch: 1200 noon – 1500 hours
Dinner: 1900 hours – 2330 hours
An extra person (3rd person in the room) will be charged AED 210 per person per night including all applicable service charges, local fees, taxes, 5% VAT on basic rate and service charge. Any changes on taxes will be automatically applied without prior notice.
Children 0 to 5 years of age sharing a room on existing bedding or extra bedding with parents incur no charge
Children 6 to 12 years of age receive sharing a room on existing or extra bedding with parents will be charged AED 100 net per child. Rate is inclusive of breakfast and taxes.
Children 13 years of age and above are charged at adult rates.
Baby cots and roll-away beds are complimentary and subject to availability for all persons below 12 years of age
Food and beverage:
Children 0 to 5 years of age dine complimentary in all food and beverage outlets
Children 6 to 12 years of age receive a 50% discount on food and beverage; i.e. a la carte menus (discount may not apply during food promotions)
Special children menus are available (discounts do not apply)
Children 13 years of age and above are charged at adult rates
Children must be accompanied by an adult when using one of hotel’s food and beverage outlets
TERMS AND CONDITIONS / PAYMENT INFORMATION
Full payment for rooms and taxes to be received as per the payment policy outlined below.
-All rooms reserved on or before 21 September 2021 have to be 100% prepaid and will be non refundable in case of any cancellation
Rooms are guaranteed by the hotel only once deposit is received.
The final cut-off date is set for 15 October 2023 for making a hotel reservation and the room rate is based on the availability and the Guest release dates.
All guests who incur additional charges outside this agreement (e.g. minibar, telephone etc.) will be required to settle these upon check out. Credit card imprints and / or pre-payments upon check-in will be requested from each guest.
For individual bookings, guest names, check-in dates, and other changes to these reservations will be permitted as per the release/cancellation policy below as long as the original length of stay is not altered.
Individual guests are responsible for the below cancellation charges as per their credit cards:
Date Cancellation charges
Before 15 September'23 No cancellation charges will apply for individual reservations
From 15 September'23 All rooms booked will be non-refundable in case of any cancellation and full payment to be received. A month before arrival, the hotel will send you a payment link to pay the non refundable amount for 100% of the reservation.
NO SHOW AND SHORTENING OF STAY POLICY
In the event that confirmed reservations fail to check in (No Show), guest will be charged for the whole period as per agreement.
No-show rooms will be released at 12:00 noon the following date unless reconfirmed as an arrival by Guest or guest.
In case of shortening guest’s stay, guest will be charged the amount equal to the original length of stay.
For individual bookings, guest names, check-in dates, and other changes to these reservations will be permitted as per the release/cancellation policy as long as the original length of stay is not altered.
CANCELLATION BY THE HOTEL
In case Guest does not commit to all terms and conditions of this Agreement (e.g. payment, deposits, cancellation, rooming lists, etc) – Hotel reserves the right to terminate the Agreement after written notice.
Hotel will not assume any liability for loss, damage or theft of any article left in our possession for storage. The articles are deposited with the hotel at the sole risk of the owner. It is requested that articles should be collected within 24 hours of the events conclusion. In the event that the articles deposited are not collected in three days, the hotel reserves the right to dispose of all remaining articles.
Hotel provides both non and uniformed 24 hour security, for general hotel purposes. We are able to arrange specific dedicated security for your sole purpose at additional rates. Should additional security be required please ensure that this is arranged a minimum of seven working days prior to the commencement of the event. Hotel does not accept responsibility for loss or damage to any exhibition, display, material, or items within the designated meeting areas and therefore recommends the service of dedicated static security be arranged.
The customer shall be responsible for the orderly conduct of the function and shall ensure that nothing will constitute a breach of the law or in any way cause a nuisance.
Clients shall obtain and maintain all licenses, permits, approvals or consents necessary or desirable in connection with the performance of the function with respect to special requirements outside of normal hotel operations.
Hotel assumes no responsibility for personal items, which are damaged or lost prior to, during or following a function. Personal insurance coverage for valuables should be arranged by the patrons / contactors.
Hotel reserves the right to approve all signage and decorations within its Salons. All signs / decorations must be professional printed / arranged and must match existing décor and colour scheme. Signs are not permitted on guestroom levels, elevators, main lobby areas of the hotel, or on the exterior of the building.
All displays or exhibits, if any, must conform to Abu Dhabi fire ordinance rules. Hotel will not permit the affixing of anything to the walls, floors, or ceilings with nails, staples, or tape of any kind. If this is done without authorisation and damage is suffered, the cost of repair and / or replacement will be billed to the patron / contactor as well as the consequent loss of business resulting from this damage.
The hotel reserves the right to monitor sound levels, conduct, dress codes and setup requirements for all events in-house and hired entertainment directly by or on behalf of the client. A minimum of three working days notice is required for approval of such entertainment and remains at the sole discretion of the hotel.
FOOD AND BEVERAGE
No food and beverage may be brought into the hotel for consumption on the premises, unless prior consent of the hotel is obtained, additional charges may be incurred.
Personal delivery of room gifts may incur additional charges and must be arranged at least one day in advance.
This contract and all terms and conditions must be treated as confidential and may not be disclosed to any third parties.
Valet parking facilities are available at no additional charge.
PLACE of ARBITRATION CLAUSE
This Agreement and any action related thereto shall be governed by and construed in accordance with the substantive laws of the UAE, without regard to conflicts of law principles. The Parties will initiate any lawsuits in connection with this Agreement in Abu Dhabi courts and irrevocably consent to the exclusive personal jurisdiction and venue of the courts sitting.
If either party is prevented from performing its obligations under this Contract as a result of circumstances beyond its control, which it could not at the time of entering into the Contract have known, and whose consequences it could not have either reasonably avoided or overcome, this shall constitute grounds for termination of the Contract upon written notice to the other party and shall release it from liability to pay damages.
Company shall defend, indemnify and hold harmless the Hotel and their respective officers, directors, representatives, agents and employees (collectively, the “Indemnitees”) from and against any and all actions, costs, claims, losses, expenses and/or damages, including attorneys' fees and expenses, for the death or personal injury of individuals, and/or the damage, loss or destruction of real or personal property; except, those claims, demands, actions, damages, liabilities, costs and expenses arising out of the sole negligence or intentional acts the Hotel, and/or its directors, officers, representatives, agents or employees. Vendor indemnification of the Hotel includes any and all reasonable costs and expenses incurred in connection with the enforcement of this section.
RESPECTING HUMAN RIGHTS
We respect the fundamental human rights of all people as stated in the United Nations Universal Declaration of Human Rights. Our Human Rights Statement articulates our commitment to respect the rights of our colleagues, guests, and business partners, who we also expect to uphold the same principles. We articulate this expectation to our suppliers through our Supplier Code of Conduct. In addition, we continue to assess evolving human rights issues. Given the complexity of these issues, we frequently collaborate with industry Guests and experts to shape our knowledge and programs to help protect human rights.